FAQ/Phone Port Issues
If your unit is a iPRO (the 4-port unit) with 2 FXS and 2 FXO ports, please
click here. Other try the following:
Check to make sure the power is on.
Check if phone is connected to phone ports, instead of line ports (for 2-port
units only).
Make sure that the phone port is configured as Phone (FXS), not Line (FXO). To
do that, click on the Phone1 (or Phone2) folder in the V-Express under
"Configuration Profile". (for 2-port units only) Make sure your unit has a FXS port and the
phone is connected to the FXS port (4-port units only).
Try to press the handset tab several times.
If the phone port returns no dial tone only when there is a call on the other
phone port, please check the Preferred Codec and
Make Sure the preferred codec you are using is not turned off. You may turn on
or turn off a codec by issuing following command:
If all of above still don't work, restore the factory default profile (Warning: You will
lose
your original configuration) by doing one of the following:
from V-Express:
Open the Factory Default Profile (File--> Open Configuration).
Do nothing, just save back the configuration to the V-Server (File-->Save
Configuration--> Save to Node)
from the command line:
type the following commands line by line (case sensitive). This is especially
important if you just have downloaded a new version of software for the V-Server:
get profile 0
save profile 1
reset
Please re-configure the unit and try the dial tone again.
the Allow Codecs of both phone ports on the both originating and destination
units. Make sure the codecs are consistent. For example, make sure all the
preferred codec on all phone ports to be G.723-6.3K.
set coding <coding profile ID> valid on/off
What is the REN (Ringer Equivalence) Value of the V-Server?
REN=5.0
I Have an iPRO (4-port unit) 2 FXS and 2 FXO unit. My P2 Port Doesn't Have Dialtone
For the iPRO 2 FXS and 2 FXO units, the Phone Port 2 (FXS port) is labeled as P3
and the Phone Port 3 (FXO port) is labeled as P2. So please use the P1 and P3
ports as FXS port and P2 and P4 ports as FXO port. The LEDs on front panel of
the unit will properly display the status of the phone ports. For example, if
you connect a phone to the P3 and lift the handset, the "P2" LED on
the front panel will turn on. If you connect a phone line to the P2 port and
make a call into that phone line, the "P3" LED will turn on.
For the iPRO 2 FXS and 2 FXO units, the Phone Port 2 (FXS port) is labeled as P3
and the Phone Port 3 (FXO port) is labeled as P2. So please use the P1 and P3
ports as FXS port and P2 and P4 ports as FXO port. The LEDs on front panel of
the unit will properly display the status of the phone ports. For example, if
you connect a phone to the P3 and lift the handset, the "P2" LED on
the front panel will turn on. If you connect a phone line to the P2 port and
make a call into that phone line, the "P3" LED will turn on.