FAQ and Trouble Shootings

General and System Issues

• Can't Log into the V-Server from the Console Port

• How to Use the Hyper Terminal with V-Server?

• How to get to the V-Express Command Line?

• What to do when there is no dial tone on the phone port?

• What ports in the firewall would need to be opened for the V-Server to operate behind a firewall or proxy server?

• How to Set the EEPROM Status to "unprotected" ?

• VIF (Voice Information Field) and Packet Time Relationship

• How can I run the "ping" or "tracert" command from the V-Server/V-Express?

• I Forgot My Password 

• Console Port Login Fails or V-Server Won't Work after a Failed Attempt to Update the V-Server Firmware

• Where Can I Obtain All the Commands for V-Server?

• Does the V-Server Product Support Caller ID?

• Does the V-Server Provide CDR (Call Detail Records)? 

• Does the V-Server have IVR (Interactive Voice Response)?

• Does the V-Server Support Pre-paid Calling Card Application?

• Does the V-Server Product Support MGCP (Media Gateway Control Protocol)? 

• Does the V-Server Product Support SIP (Session Initiation Protocol)? 

• What is the REN (Ringer Equivalence) Value of the V-Server?

Issues Related to the Phone Port (Dial Tone, Ring Tone, Ringback Tone, Disconnection, ...)

Issues Related to Call and Fax

• How to Make a Call? 

  • Port to Port Calls on a Single Unit

  • DDA Calls (DDA Dialing Plan)

  • H.323 Gatekeeper Calls (H.323 Dialing Plan)

  • Direct Gateway Calls

  • CentreCom Calls

  • Direct PSTN Calls (Direct PSTN Dialing Plan)

  • One-Stage FXO Calls ( FXO Dialing Plan )

  • Two-stage FXO Calls (Two-stage FXO Dialing Plan)

  • Calls to or from a H.323 Compliant Device, including NetMeeting

• Accepted Area Code

• PLAR (Private Line Automatic Ring-down)How to Configure a Phone Port to a FXO Port ?

• There is no Entry on the Phone Book in V-Express

• How to Configure the Dialing Plan if My Country has no Area Code (like Hong Kong and Singapore)?

• How Can I Adjust the Voice Volume of the Phone Port?

• Unable to Send Fax

• T.38 Fax Protocol Option

• How to Configure the FXO port so that the port answers the call after a certain number rings?

• Can I Make a Call Using My Phone Line When the V-Server is Turned off?

• DTMF Tone Detection Problem

• DTMF Relay Issue

• Make a Call on the Second Phone Port Terminates the First Phone Port Conversation 

• Do You Detect Both Battery Reverse and Disconnect Tone on the FXO Port?

• Do You Generate Battery Reverse on the FXS Port for the Local Telephone Set? 

• How Does the V-Server Relay Incoming Calls From the Internet to PSTN When It is Configured to Have 2 FXO Ports?

Issues Related to DDA

• What is a DDA and how does it work?

• How Many iGATEs a DDA Can Handle? 

• How Can I Configure a DDA on My Unit?

• How Do I Find out If My Unit is Registered to the DDA or not?

• How to Configure a V-Server to become a DDA (Dynamic Dialing Administrator)? 

Issues Related to H.323 and H.323 Calls

• What version of H.323 stack the V-Server is using?

• How Do I Find out If My Unit is Registered to the H.323 GateKeeper?

• How Do I Configure a CentreCom Account with My Unit?

• Problem with NetMeeting Call

• How to Make a Phone Call Using the Pre-configured CentreCom Account from My Unit?

• How to Configure a Direct H.323 Voice Gateway for the V-Server?

• How to Configure a H.323 ID for the V-Server?

• Tell Me More About the PSTN Gateway Feature

• How to Configure the H.323 Auto-answer Feature

   

Issues Related to Ethernet

• How Can I Configure the Ethernet Port if the LAN or DSL or Cable Company Assigns the IP Address Dynamically?

• How Do I Configure the PC Name (Host Name) Provided by the Cable Company in the V-Server?

• How can I run the "ping" or "tracert" command from the V-Server/V-Express?

• What Type of Ethernet Connection (10BaseT or 100BaseT) is Available for the Product?

Issues Related to ISDN

• What Kind of ISDN Switch Types Your Product Supports?

• Tell me more about the Dynamic Bandwidth Allocation (DBA)?

• ISDN Multi-drop Issues (Europe)

• How to Configure an ISDN Connection That Doesn't Require SPID?

Issues Related to Serial Connection

• What Type of Interfaces are Supported on the Serial Port?

• How to Configure a Dial-up Connection Using the Configuration Wizard

• Where can  I get a cable pinout document for the V-Server serial port?

• Can't Browser the Internet or Check E-mail after I Configured the V-Server to My Dial-up Connection and Configured My PC behind the V-Server Using the NAT

Issues Related to V-Express, Configuration Wizard and Downloading Tool

• How to Handle Firmware Download Error

If you have any question that is not covered on this website, please refer to the user manual for more information or contact our technical support personnel for assistance.