Contact Information

Contact For:

• Bug, Defect Report or Having a Trouble

• Technical Questions

Choose one from the following:

• Run Time Errors or Defect of the V-Express, Configuration Wizard and Downloading Tool

• Bug, Defect of the V-Server Unit Performance/Having a Trouble

• Hardware Failure or Physical Damage

Run Time Errors or Defect of the V-Express, Configuration Wizard and Downloading Tool

If you have encountered or discovered an run time error or defect in the V-Express, Configuration Wizard or the Downloading Tool, please write down or take a screen shot of the error message or the defect. Please contact our customer support representative with these information ready. Thank you. 

Bug, Defect of the V-Server Unit Performance/Having a Trouble

If you think you have encountered or discovered a bug or defect of the V-Server unit (its firmware) or having a trouble or difficulty achieving a task the V-Server suppose to do, please follow the following procedure to get the necessary information about the problem. This will ensure our support personnel to pinpoint the problem:

• Log into the V-Server using the V-Express.
• Click on the "Help" menu and choose the "Technical Support".
• Follow the instruction to collect the trace message.
• Please send us the trace message you have collected. Our techical support representative will contact  you. 

Hardware Failure or Physical Damage

Please contact our support personnel if your product has any hardware failure or physical damage.

Please check the documents: One Year Limited Warranty , Return Policy and Procedure